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The service was not meeting all the requirements of the regulations at that time; there were concerns in relation to management of medicines, monitoring of the service, management of risk and choice of meals. People received care from skilled, knowledgeable staff who had been appropriately trained. Staff were supported with regular supervision to help develop their knowledge. This ethos consistently enabled people to receive good care from staff who knew them well.
EAC sees itself, and this website, as one source of ‘housing options’ information and advice for older people and their families. But there are many other organisations providing valuable services, both locally and nationally. It includes all 11,500 registered care homes in the UK that cater exclusively or primarily for older people. There is no charge whatsoever to appear in it, and we welcome a photo and descriptive text to enhance the presentation of your home. Just be aware that we do not provide housing or care services ourselves, so we cannot accept applications for housing and do not have any control over the services listed on our site.
Chiltern Support and Housing
Please check the size of the value you provided for First Name, the maximum size for this field is 4000 characters. The email address you have entered is already registered. If you have forgotten your password use the 'Forgotten your password? Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 5 March 2018. With over 40 years experience, B&M Care is a ‘family run business for families’ that boasts a 26 care home portfolio and a long-standing success story where people are the forefront of its person-centred vision.
Staff told us, 'While attending one resident others would have to wait' and, 'most people will tell you sometimes needs are not being met'. Care staff were unaware two people had been risk assessed as at risk of leaving the building and required half hourly checks to be carried. We spoke with two family members who told us they were happy with the care and support their relative received. They told us the staff always kept them up to date about any accidents or incidents their relative had. They told us the staff always made them feel welcome when they visited. The provider monitored and kept a record of the falls, accidents and incidents people experienced whilst living in the home.
Other Care Providers Nearby
Additional facilities are also common – for example hairdressing salons, hobby rooms and gyms. Organised activities will focus on helping residents maintain their health and wellbeing. We saw in a care plan and staff told us there was occassionally the need for more than one carer to assist a person for example if there was a fall. With two care staff attending one resident one floor would be left unattended. We saw hourly check records had not been completed while we were on site.
Chilterns Manor caters for adults over 65 with dementia. The CQC last updated their ratings of the residency in October 2018, giving it an overall rating of good. The provider did not have effective systems in place to identify, assess and manage risks to the health, safety and welfare of people who used the service. There were no systems in place to show the provider was assessing and monitoring the effectiveness of the registered manager overseeing the running home whilst managing one other service and overseeing another. Neither were there any systems in place to show how the registered manager was monitoring the running of Ryeview Manor Care Home to ensure people received safe effective care and support.
St Matthews Care Home
Keep Hill Residential Home caters for adults over 65 including those with dementia. The residency has been operating for more than five years. Ryeview Manor Care Home Keep Hill Road, High Wycombe, HP11 1DW ★★★☆ Ryeview Manor Care Home is a large care home situated in High Wycombe, with a capacity of 94. Ryeview Manor Care Home accepts younger and elderly adults including people with dementia.
There were sufficient staff deployed to meet people's needs and staff recruitment was on-going. Medicines were managed safely, and people received their medicines as prescribed. Care Sourcer is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you.
Care plans had been written, to document people’s needs and their preferences for how they wished to be supported. These had been kept up to date to reflect changes in people’s needs. People were supported to take part in a range of social activities. Staff supported people with their healthcare needs to keep them healthy and well. We previously inspected the service on 24 and 25 June 2014.
Staff did all they could to promote independence and we saw examples of this taking place. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. I understand you will use my personal data to improve services and send me marketing communications You must consent to the storage and use of your personal data as laid out in our privacy notice. Opened in July 2013, Ryeview Manor Care Home in High Wycombe is B&M Care’s largest development situated on an exclusive residential road that resides alongside the picturesque backstream of the River Wye.
As with hotels, the cost of living in a care home varies widely according to its location, the size of your room or suite, and the facilities on offer. There is often a substantial difference between fees charged to those who can afford the costs themselves and those who receive help from their Local Authority. A majority of homes aim to cater for both, but some target only one or the other. We found the measures to meet people's medical appointments outside of the home were ineffective. We were informed as part of people's contracts it was down to family members to do this.
But also because planning ahead may be needed to ensure that where you live now is ‘age proofed’, and that if you wish to consider moving, you have good information and advice to help you understand all your options. A care home is a residential setting where a number of older people live, usually in single rooms or hotel-style suites, because they need regular or continuous access to care. CQC monitors the operation of the Deprivation of Liberty Safeguards . The home had policies and procedures in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. We saw some people who lived in the home had a DOLS in place. Correct procedures had been followed in that a referral to the Local Authority (as "Supervisory Body") had been made and all were approved.
Wherever possible, Inspectorate reports and grades are accessible from the housing-with-care pages on this website. They told us the registered manager, appointed manager and deputy manager had an 'open door' policy and could discuss any concerns they had with them. They said they were approachable and accessible and provided support when it was required. The provider checked quality of care at the service through audits and quality assurance questionnaires. There were clear visions and values for how the service should operate and staff promoted these.
Care plans showed that some details had been recorded regarding end of life care for people. There was however, a lack of sufficiently detailed evidence to show staff had explored and recorded people’s needs and preferences for the care they wished to receive in their last days. Risk assessments were in place for those at risk of malnutrition and dehydration. Staff supported people to access care from appropriate health care professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The last rating for this service was requires improvement and there were three breaches of regulation.
We did however, observe that at times people were left seated in communal areas with little stimulation for periods of time. The service was last inspected in August 2016 and was rated ‘Good’ in all key questions. At this inspection we found the service no longer met the criteria for Good in caring, responsive and well led and was rated ‘Requires improvement’.
Systems to assess and monitor the quality of service were ineffective because they were not followed in practice. Staff showed they had a good understanding of people's needs and knew them well. We observed staff were gentle and patient with people and provided assistance to those who required help. They were respectful when they spoke with people and did not hurry them but enabled them to answer at their own pace. Staff supported people to communicate their needs and protected their privacy, dignity and independence.
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